1. Who we are
Meowsapp (the "Service", at https://meowsapp.com and https://api.meowsapp.com) is operated from Malaysia ("we", "us"). Contact details are in section 12.
2. What the Service is, and is not
The Service connects a WhatsApp number that you own or control to our infrastructure as a linked device, in the same way WhatsApp Web does, and exposes it through an HTTP API and webhooks. It is not the WhatsApp Business Platform (Cloud API) and it is not provided, endorsed or supported by Meta Platforms, Inc. or WhatsApp LLC.WhatsApp is a trademark of Meta Platforms, Inc.
Because the connection is a linked device, WhatsApp's own terms and its rules for personal and business accounts apply to your use of the number. WhatsApp may restrict or ban a number at its discretion. We cannot prevent or reverse that, and a ban is not a defect in the Service.
3. Your account and your numbers
- You must be at least 18 and have the authority to bind the business you sign up for.
- You may only connect numbers you own or are authorised to operate. Connecting someone else's number without permission is a breach of these terms.
- Your account token grants full control of every session on your account. Keep it server-side. Per-session secrets exist so you never need to share the account token.
- You are responsible for everything sent through your sessions, including by your own customers if you resell.
4. Acceptable use
Our limits and fair use page is part of these terms. In short: the Service is for conversational, inbound-led and transactional messaging with people who expect to hear from you. You may not use it for:
- unsolicited bulk messaging, cold outreach at scale, or anything the recipient has not agreed to;
- scraping contacts, harvesting numbers, or building lists from group memberships;
- fraud, phishing, impersonation, harassment, or content that is illegal where you or your recipients are;
- anything that would breach WhatsApp's terms, Meta's platform policies, or Malaysian law including the Personal Data Protection Act 2010;
- circumventing the technical limits, rate limits or pacing controls we publish.
We may suspend a session or an account that breaches this section, immediately and without refund, and we may report illegal activity to the authorities.
5. Plans, trial and billing
- Prices are per connected number per month in USD, as published on the pricing page. There are no per-message fees.
- Each new account gets a 7-day free trial on either plan, starting when the first number is paired. Cancel before the trial ends and nothing is charged. When card payments are enabled, a valid card is required to start a trial and the subscription begins automatically at the end of the trial unless cancelled.
- Volume discounts apply automatically at 10 and 25 numbers. Annual billing is ten months' price for twelve.
- You may cancel at any time; the number stays connected until the end of the period already paid for.
- Payments are non-refundable, except where the law requires otherwise. The free trial exists so you can decide before paying.
- We may change prices with 30 days' notice by email. Changes never apply to a period you have already paid for.
- Prices exclude any taxes you are required to pay in your jurisdiction.
6. Your data
Messages pass through our infrastructure to reach your webhook. If you enable hosted history for a session, we store chats and copy media to links so your application can read them; if you do not, we keep only what is needed to deliver and retry webhooks. Sessions and stored history run in Singapore. Details, including retention and your rights, are in the privacy notice.
You are the controller of your recipients' personal data and responsible for having a lawful basis to message them. We act as your processor for that data and will not use it for any purpose other than providing the Service.
7. Availability and support
We aim for continuous availability and publish live health endpoints so you can verify it. Sessions resume automatically after our deploys and restarts. We do not promise a specific uptime percentage on the standard plans; a written SLA is available on reseller and enterprise agreements. Support is provided as described on the pricing page.
8. Intellectual property
We own the Service, its documentation and its branding. You own your content, your application and your data. You grant us the rights needed to operate the Service on your behalf and nothing more.
9. Disclaimers and limitation of liability
The Service is provided "as is". To the fullest extent the law allows, we exclude all implied warranties, and we are not liable for indirect or consequential loss, loss of profit, loss of business, or for any restriction, suspension or ban of a WhatsApp number. Our total liability to you for any claim in a twelve-month period is limited to the fees you paid us in that period.
10. Changes and termination
We may update these terms; material changes are announced by email and in the changelog at least 14 days before they take effect. Either side may end the agreement at any time; on termination we delete your stored data within 30 days, sooner on request.
11. Governing law
These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have exclusive jurisdiction.
12. Contact
Meowsapp, Kuala Lumpur, Malaysia. [email protected].